In his latest letter, Vittal highlighted out two ways in which the frauds are happening. One, fraudsters pretending to be Airtel employees call or SMS the subscriber saying his Know Your Customer (KYC) is incomplete. The customer is asked to install the "Airtel Quick Support” app from Google Play store but in reality no such app exists.
When the the customer tries to install it, he/she is redirected to TeamViewer Quick Support app. This app allows the fraudster to remotely take over the device and accounts associated with the device. "And so, if the customer does install it, they allow the fraudster into all their accounts connected to the device," the CEO said.
Fraudsters are also calling up with promises of highly-discounted VIP numbers. For the number, they ask for a prepayment as a token / booking amount. Post receiving these funds, the fraudster stops all contact with the person and becomes untraceable.
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